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Download and install the new client
Using your MIT Kerberos credentials, log into remotehelp.mit.edu/login and click on 'Download Representative Console' under 'My Account'. This will download the new rep console client to your device. Once the new client is up and running, the new interface will look like this:
BeyondTrust Remote Support is remote desktop access, service desk, and collaboration software for Windows, Mac, Linux, iOS (iPad, iPhone), and Android devices. Securely support end users, desktops, and their devices, and access servers and endpoints from anywhere in the world. Download Bomgar 15.2.2 for Mac from our website for free. Our antivirus analysis shows that this Mac download is virus free. This Mac application is a product of Bomgar Corporation. The application lies within System Tools, more precisely Remote Computing. The following version: 12.1 is the most frequently downloaded one by the program users.
The latest version of Bomgar Representative Console - bomgar.ou.edu is 12.1 on Mac Informer. It is a perfect match for the General category. The app is developed by com.bomgar.
Connecting to user machines
Most of BeyondTrust RS 19 looks and behaves much the same as Bomgar 18.x. As in Bomgar 18, sessions are initiated by having the user navigate to remotehelp.mit.edu and download your session
![Bomgar Download For Mac Bomgar Download For Mac](/uploads/1/2/4/4/124431231/458602700.jpg)
The user then navigates to their download location to run the support session client
If the user receives this prompt, have them select 'Open':
The session will launch on the user's end
Bomgar Representative Console Download For Mac
Accept the session in the representative portal
Bomgar Download For Mac
Initiate Screen Sharing
-Have the user select 'Allow'
Special permissions for Catalina
Catalina requires BeyondTrust RS to ask permission to record the screen. This permission is not required to initiate a remote support session (but may be useful to have if you want to do screen captures). Depending on whether RS has ever been run on the particular device, the OS may request other permissions as well, including the ability to remotely control the screen. If the user misclicks, or you otherwise don't get all the permissions you need from the user to run a full support session, a banner will appear at the top of your representative support client. If you click the banner, it will re-prompt the user for the appropriate feature.